ATM LIVE SPECIALIST

Pinnacle Bank/Bank of Colorado•Fort Lupton, CO

30d•$21 - $23

About The Position

GENERAL SUMMARY: Handles customer ATM live calls providing outstanding customer service. Makes every effort to answer customer questions and resolve issues. Educates the customer about Bank products and services, and cross-sells other products based on customer needs. Reviews Mobile and ATM deposits, SSI and Accuity research, reviews old routing numbers, and performs various other review functions.

Requirements

Knowledge of banking products and procedures
Skill to operate a PC and keyboard with accuracy and speed
Ability to have excellent telephone and video communication skills
Ability to problem solve
Ability to perform data entry and basic computer skills
Ability to work under pressure and have constant interruptions while doing assigned responsibilities
Ability to maintain a high level of confidentiality
Ability to function as a team player
High school graduate or equivalent
1 year of prior banking experience or equivalent is generally expected.

Nice To Haves

1 year of customer service experience preferred but not required
Bilingual preferred but not required

Responsibilities

Provide customer service by performing a broad variety of duties assisting customers with account transactions, account questions, statement reconciliation, research requests, problem resolution, debit card matters, deposit item returns, overdraft protection options, account maintenance and various other duties.
Maintain full knowledge of personal and business banking products, services offered and rates for multiple charters and markets. Keep updated and knowledgeable of all banking regulations, procedures, and bank policies applicable to the job function.
Listen to customer needs; educate and promote products including online banking, bill pay and mobile banking.
Accurately enter or confirm customer information into database; initiates and/or completes proper request forms and procedures in assisting customers.
Review Mobile and ATM deposits.
Process Accuity and SSI requests via online portal.
Review Non-Post resolutions daily after the update.
Review various reports as assigned.
Old routing number review and reports.
Ability to maintain regular and reliable attendance with the ability to work FLEXIBLE hours, including evenings and weekends.
Perform other duties assigned.