ATL311 Escalations and Back Office Team Lead
City Of Atlanta•Atlanta, GA
409d•$55,705 - $56,777
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About The Position
The Escalations and Back Office Team Lead for the Department of Customer Service (ATL311) is responsible for overseeing the productivity and performance of the back office team, ensuring high-quality customer service standards, and managing escalated cases received through various contact channels. This role involves leading the team in maintaining departmental policies and procedures while enhancing customer interactions through effective communication and problem resolution.
