Athletics Ticketing & Group Sales Coordinator

Brown University•Providence, RI

13h•Hybrid

About The Position

The Athletics Ticketing & Group Sales Coordinator plays a key role in delivering exceptional customer service to ticket holders, faculty and staff, students, and prospective fans of Brown University Athletics. In a fast-paced environment, this position is responsible for leading all group sales efforts while building and maintaining strong relationships within the local community. The coordinator supports in-person, phone, and email ticket sales and assists with game day ticket operations to ensure a smooth, positive fan experience. Education and Experience Bachelor’s degree or equivalent combination of education and relevant experience required. One to three years of experience in ticketing, sales, customer service, athletics, event operations or other related fields Experience working in a fast-paced, customer-facing environment

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience required.
One to three years of experience in ticketing, sales, customer service, athletics, event operations or other related fields
Experience working in a fast-paced, customer-facing environment
Strong customer service and interpersonal skills.
Ability to communicate effectively in person, by phone, and in writing.
Sales aptitude with the ability to build and maintain relationships.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Proficiency with ticketing systems, CRM tools, and standard office software.
Knowledge of or ability to learn NCAA and Ivy League rules and regulations.
All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA, Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the compliance office and appropriate parties.
Employees in coaching positions must receive annual rules education on NCAA legislation related to recruiting by the compliance office and maintain current AED/CPR and First Aid certification (certification is available at no cost through the Division).
Background Check – Criminal, Education, MVR All offers of employment are contingent upon successful completion of a background check and education verification satisfactory to Brown.