Field Service Representative (Kalamazoo, Michigan)

Enovis-posted 6 days ago
Full-time • Entry Level
Onsite • Kalamazoo, MI
5,001-10,000 employees
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As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Representative in Kalamazoo, Michigan. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

  • Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
  • Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
  • Performs inventory management and participates in required audits.
  • Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
  • Serves as a liaison between the customer, Enovis, and the Sales Team.
  • Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
  • A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
  • Minimum of 2 years’ experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience.
  • Demonstrated patient care experience.
  • Bachelor’s degree in a related field, or equivalent related experience may be considered.
  • Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
  • Must possess a valid Driver’s License and current automobile insurance.
  • Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.
  • Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related, preferred.
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Spending and Savings Accounts
  • 401(k) Plan
  • Vacation, Sick Leave, and Holidays
  • Income Protection Plans
  • Discounted Insurance Rates
  • Legal Services
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