About The Position
Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Representative in San Diego, CA. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.
Requirements
- A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
- Minimum of 4 years' experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience.
- Bachelor's Degree in a related field.
- Demonstrated patient care experience.
- Experience dealing with multiple physicians in a high-volume clinic.
- Demonstrated experience with the application of soft goods/functional bracing.
- Previous experience with inventory management programs and/or EMRs.
- Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
- Must possess a valid Driver's License and current automobile insurance.
- Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
Nice To Haves
- Experience with and knowledge of insurance reimbursement/DME billing requirements
Responsibilities
- Provides account management, manages day-to-day service operations for DME programs, and provides instruction for appropriate use and application of products.
- Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
- Performs routine evaluation of customer clinic needs and works with Sales and Field Service Teams to make modifications to improve DME inventory program performance.
- Travels within designated territory, monitoring and maintaining current inventory levels using inventory valuation methods, tracking orders, and investigating problems.
- Serves as a liaison between the customer, Enovis, and the Sales Team.
- Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation, Sick Leave, and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
