ATE Field Trainer

Crash Champions•Westmont, IL

About The Position

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities. JOB PURPOSE: The ATE Field Trainer plays a crucial role in assessing and addressing the training needs across various markets. This position ensures that ATE team members are equipped with the knowledge and skills necessary to efficiently perform their duties and deliver exceptional customer service. The role involves developing and executing training plans (through in-market mentors) to keep ATE team members updated on the latest technology as well as training on existing resources. The trainer will assign training, track completed sessions and effectively showcase trainee and apprentice progress through LMS dashboards.

Requirements

5+ years of automotive background servicing and diagnosing automotive systems
2+ years working as an ADAS Calibration Technician, with advanced knowledge in ADAS and electrical services, equipment/tooling, and procedures.
2+ years of training experience
Strong proficiency in Outlook, Teams, and Microsoft Office.
Familiarity with industry standards, regulations, and safety protocols related to ADAS technologies
Strong problem-solving and troubleshooting abilities
Excellent interpersonal, communication, and presentation skills
Ability to adapt training approaches to different audiences and learning styles
Proven training and instructional design skills, with the ability to communicate complex concepts effectively
Exude professionalism and demonstrate passion for the industry and a commitment to excellence.
Must be able to perform all services offered by ATE
Willingness to travel locally and overnight 50-75% of the time, depending on market needs; air travel required.
Ability to lift and carry up to 50 lbs., stand for extended periods in automotive shop environments.
Valid driver’s license required with a safe driving record

Responsibilities

Support ATE in-market mentors and trainees with training and van setup as needed. Including Facilitation of weekly updates/progress calls, apprentice graduation approval, etc.
Assign training and maintain accurate records of all training activities through the Learning Management System (LMS) or platforms provided.
Identify Training Needs in collaboration with ATE Field Leadership and incorporate feedback.
Conduct in-person and virtual training sessions on: ATE Mobile Services, including ADAS Calibrations, Diagnostics, Scanning, Connector/Wire Repair, Programming, Relearns.
ADAS tool training, including proper maintenance and protection of tools
Customer service processes, including effective communication, documentation, and billing
Productivity best practices to meet operational goals
Procedures for obtaining technical support
Other training topics as assigned
Assist Training Instructors and Content Specialist as needed
Support ATE and Crash Champions training initiatives as needed.
Perform other duties as assigned.