ATC MSK Navigator

Intermountain Health • St. George, UT

2d • $29 - $45 • Onsite

About The Position

The MSK navigator collaborates with multidisciplinary teams in the ambulatory care setting, working directly with patients to support the patient’s care plan to help assist them in providing cost effective and comprehensive care for MSK and pain related conditions. The MSK ATC Navigator plays a key role in managing and triaging incoming orthopedic, sports, and pain referrals, coordinating patient care across the MSK and Medical Specialties service lines, and improving patient access and experience. This individual serves as the first point of clinical contact for patients and referring providers, ensuring efficient routing to appropriate providers or services based on injury or condition severity.

Requirements

• Strong clinical triage and assessment skills
• Effective interdisciplinary communication (verbal & written)
• Ability to coordinate complex care plans and navigate systems
• Strong knowledge of orthopedic, musculoskeletal and pain care pathways
• Proficient in identifying and addressing social determinants of health
• Experience with patient education and promoting self-management
• Ability to build rapport with patients, caregivers, and clinical teams
• Knowledge of community and healthcare system resources
• Organization and time management skills for handling multiple referrals
• Familiarity with electronic health records and care documentation
• Bachelor’s degree in athletic training or related field
• Licensed or certified Athletic Trainer (ATC/LAT) in the state of employment
• Clinical experience in sports medicine, orthopedics, spine/pain, or rehabilitation settings

Nice To Haves

• Related working experience, preferred

Responsibilities

• Triage and route referrals by reviewing all incoming orthopedic/musculoskeletal and pain referrals, and determine appropriate provider or specialty level.
• Clarify clinical details by communicating with referring providers and patients to confirm symptoms, imaging, and/or medical history.
• Coordinate timely care by prioritizing urgent/complex cases and ensuring timely scheduling or escalation.
• Conduct care coordination for patients needing further assistance, including gathering in-depth medical, functional, and social background.
• Facilitate patient/family goal setting by collaborating with patients and caregivers to identify health goals and action plans.
• Support care plan implementation by collaborating with multidisciplinary teams and promoting patient self-management strategies.
• Promote resource access by working with community partners to improve access and utilization of healthcare and social services.
• Educate and support patients and staff regarding case management, care planning, and available resources, including social determinants of health.
• Maintain efficient service delivery by monitoring service availability and making adjustments to meet patient needs.
• Uphold organizational values by promoting the mission, vision, and service behavior standards of Intermountain Health.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level