About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.
Responsibilities
- Greet & connect with customers in a friendly and genuine way.
- Let customers know we appreciate them and care about their experience.
- Recommend products by asking questions to identify customer needs and inspiring purchases.
- Offer options and solutions to customers to complete the sale.
- Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases.
- Assist customers in all aspects of the total store experience.
- Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store.
- Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
- Conduct customer pick-up including retrieving the orders from our back-of-house storage.
- Demonstrate knowledge of store products and services to drive sales and minimize returns.
- Sell gift cards and work to resolve customers' Macy's card issues.
- Follow store's audit policies and procedures.
- Adhere to Asset Protection and inventory control and compliance procedures.
- Foster an environment of acceptance and respect.
Requirements
- Good understanding of the products you are selling.
- Comfortable communicating with customers virtually, via phone, and in person.
- Ability to build relationships with customers and achieve sales goals.
- Utilize point of sale technology and applications.
- Self-driven to keep up with product knowledge and trends.
- Excellent interpersonal skills.
- Partnership with the total team to drive sales.
Nice-to-haves
- Flexible availability, including days, evenings, weekends and holidays.
- Enjoy meeting people and sharing information.
- Resourceful and eager to start a new venture.
- Ability to handle electronic devices.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling.
