At Your Service Center Associate, Staten Island - Full Time

Macy's

126d

About The Position

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy's service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You'll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to understand and communicate effectively with customers and colleagues.
• Capability to make prompt, sound decisions to address customer needs.
• Comfortable with electronic devices and technology necessary for job functions.
• Resourceful and adaptable to changing priorities.

Nice To Haves

• Experience in retail or customer service.
• Ability to meet daily sales goals and challenges.
• Interest in building customer relationships and acquiring new customers.

Responsibilities

• Support all At Your Service activities including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Uphold Macy's service standards while assisting customers.
• Maintain a clean and organized At Your Service area.
• Review sales goals and stay updated on new arrivals and promotions.
• Engage customers with genuine hospitality and build lasting relationships.
• Assist customers in total store fulfillment and ensure a friction-free pickup experience.
• Recover merchandise and keep the pickup and return areas clean.
• Share loyalty program benefits and ensure customer satisfaction.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Employee Assistance Program with mental health counseling.
• Continuous learning and leadership development opportunities.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers