At Your Service Center Associate, Smith Haven - Full Time

Macy's • Lake Grove, NY

115d

About The Position

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy's service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You'll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to understand and communicate effectively with customers and colleagues.
• Capability to make prompt, sound decisions to address customer needs.
• Comfortable using electronic devices and technology necessary for job functions.
• Ability to handle physical demands such as standing for long periods and lifting at least 25 lbs.

Nice To Haves

• Experience in retail or customer service.
• Strong problem-solving skills.
• Ability to adapt to changing priorities.

Responsibilities

• Support all At Your Service activities including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Uphold Macy's service standards while assisting customers.
• Maintain a clean and organized At Your Service area.
• Engage customers with genuine hospitality and build lasting relationships.
• Assist customers in all aspects of total store fulfillment.
• Ensure timely completion and curbside delivery of BOPS orders.
• Meet daily sales goals and acquire new customers by opening credit accounts.
• Collaborate with team members to improve service and achieve store results.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Employee Assistance Program with mental health counseling.
• Continuous learning and leadership development opportunities.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers