At Your Service Center Associate, Ross Park Mall - Full Time

About the position

The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

Responsibilities

• Greet & connect with customers in a friendly and genuine way.
• Recommend product by asking questions to identify customer needs and inspiring purchases.
• Offer options and solutions to customers to complete the sale.
• Wrap-Up the moment to close out the customer’s shopping journey.
• Assist customers in all aspects of the total store experience.
• Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store.
• Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
• Conduct customer pick-up including retrieving the orders from our back-of-house storage.
• Demonstrate knowledge of store products and services to drive sales.
• Sell gift cards and work to resolve customers’ Macy’s card issues.
• Follow store’s audit policies and procedures.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Foster an environment of acceptance and respect.

Requirements

• Good understanding of the products you are selling.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills.
• Partnership with the total team to drive sales.

Nice-to-haves

• Flexible availability, including days, evenings, weekends and holidays.
• Enjoy meeting people and sharing information.
• Resourceful and eager to start a new venture.
• Ability to handle electronic devices.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.