At Your Service Center Associate, Los Cerritos Center - Full Time

Macy's • Cerritos, CA

442d • $34,320 - $42,328

About The Position

The At Your Service Center Associate at Macy's is responsible for delivering exceptional customer service during various in-store activities, including Buy Online Pickup in Store transactions and processing returns. This role requires flexibility to work various shifts, including evenings, weekends, and holidays, while ensuring a seamless shopping experience for customers.

Requirements

• Good understanding of products and ability to provide expert guidance to customers.
• Comfortable communicating with customers in person, virtually, and via phone.
• Ability to build relationships with customers and achieve sales goals.
• Proficient in using point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills and ability to work effectively with colleagues.

Nice To Haves

• Experience in retail or customer service is a plus.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Assist customers with Buy Online Pickup in Store transactions.
• Monitor alerts to ensure timely completion of orders.
• Conduct customer pick-up and deliver orders curbside.
• Demonstrate knowledge of store products to drive sales.
• Follow store audit policies and procedures.
• Adhere to asset protection and inventory control procedures.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees