At Your Service Center Associate, Firewheel Town Center - Full Time

Macy's • Garland, TX

447d • $31,200 - $38,480

About The Position

The At Your Service Center Associate at Macy's is responsible for delivering exceptional customer service during various in-store activities, including Buy Online Pickup in Store transactions and processing returns. This role requires flexibility to work various shifts, including evenings, weekends, and holidays, while ensuring a seamless shopping experience for customers.

Requirements

• Good understanding of products and ability to provide expert guidance.
• Comfortable communicating with customers in various formats.
• Ability to build relationships and achieve sales goals.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills for effective collaboration.

Nice To Haves

• Experience in retail or customer service is a plus.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Assist customers with all aspects of the total store experience, including online orders.
• Conduct customer pick-up for Buy Online Pickup In-Store orders.
• Demonstrate knowledge of store products to drive sales and minimize returns.
• Follow store audit policies and procedures for compliance.
• Utilize point of sale technology to assist in transactions.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees