At Your Service Center Associate, Aventura - Full Time

Macy's • Rancho Cucamonga, CA

266d

About The Position

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. The At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

Requirements

• Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Partnership with the total team to drive sales and deliver the customer experience.

Nice To Haves

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
• You can handle electronic devices with no problem.

Responsibilities

• Greet & connect with customers in a friendly and genuine way.
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale.
• Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement.
• Assist customers in all aspects of the total store experience, including customers using devices to shop and compare.
• Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store.
• Be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free.
• Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
• Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.
• Demonstrate knowledge of store products and services to drive sales and minimize returns.
• Sell gift cards and work to resolve customers' Macy's card issues, as needed.
• Follow store's audit policies and procedures.
• Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: No Education Listed