At Your Service Center Associate, Augusta Mall - Full Time

Macy's • Augusta, GA

122d

About The Position

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy's service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You'll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Requirements

• Flexible availability including days, evenings, weekends, and holidays.
• Ability to understand and communicate effectively with customers and co-workers.
• Ability to read and understand employment policies and safety rules in English.
• Make prompt, sound decisions to address customer needs.
• Comfortable with electronic devices and technology.
• Enjoy meeting people and sharing information.

Nice To Haves

• Experience in retail or customer service.
• Ability to handle cash register transactions.
• Resourceful and adaptable to changing priorities.

Responsibilities

• Support all At Your Service activities including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Uphold Macy's service standards while assisting customers.
• Maintain a clean and organized At Your Service area.
• Review sales goals and stay updated on new arrivals and promotions.
• Engage customers with genuine hospitality and build lasting relationships.
• Assist customers in total store fulfillment and ensure a friction-free pickup experience.
• Recover merchandise and keep the pickup and return areas clean.
• Share loyalty program benefits and ensure customer satisfaction.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling.
• Continuous learning and leadership development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed