At Your Service Captain, Providence Place - Full Time

Macy's Jobs • Providence, RI

80d

About The Position

As the At Your Service Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, problem-solving, and building brand loyalty. You will drive results through promotional and Omni selling initiatives, such as By Online Pickup in Store and Curbside services. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter in adapting quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.

Responsibilities

• Role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions, such as converting a return into an exchange.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Lead colleagues in the execution and completion of assigned tasks.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling the registers.
• Lead and participate in the upkeep of the At Your Service area, processing customer orders, and maintaining back of house areas to our standards for By Online Pickup in Store and Curbside services.
• Keep current on updates to services, promotions and policies.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications used to assist in fulfillment of customer orders.
• Perform all applicable sales and/or support duties in addition to above.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees