At Your Service Agent

Boyne Resorts•Big Sky Meadow Village, MT

23d•Onsite

About The Position

At Your Service Agents manage the call center for information and communication throughout Big Sky Resort. We communicate efficiently with other departments as well as other team members through phone, email, various computer systems, and radio. We take pride in being the team that others go to when they have questions that need to be answered or tasks that need to be completed and we work well under pressure and can be flexible and adaptable when needed in this versatile department. Training will take place with the Front Desk team and as AYS Representatives are responsible for a variety of activities. This position requires exceptional attention to detail, excellent multi-tasking skills, and the ability to work at a faster-than-average pace. At Your Service is located in our Village Center and job duties will include covering the VC desk for guest inquiries, check ins and check outs. See the Front Desk job description for a comprehensive list of duties.

Requirements

High School Diploma or equivalent
Excellent communication skills
Work well under pressure
Positive attitude

Nice To Haves

Hospitality experience preferred
Proficient in Microsoft Office and other computer applications
Submitting a resume with your application is highly appreciated!

Responsibilities

Provide accurate information regarding the mountain, activities, dining options, hours of operations, lodging, transportation, office equipment, and driving directions.
Have a good working knowledge of our property management system and job duties of other departments
Strong written and verbal communication skills are required
Excellent organizational skills to manage lost and found. Must be able to track and organize lost items to ensure quick returns to employees and guests
Must be tech savvy to operate computers, copier, fax machine, phone, and radio
Must have a willingness to help others
Be able to handle money and accurately balance the bank at the beginning and end of each shift
Work 8 hours shifts sitting or standing for long period of time
Greet guests in a warm, welcoming, and professional manner
Work with integrity, discretion and attention to detail to protect private information
Conduct phone conversations in a friendly and professional manner
Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
Take action to quickly and creatively solve guest problems within appropriate scope
Communicate professionally in detail with Manager on Duty when needed in a timely manner
Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures