AT&T Customer Support Specialist

Apex Premier Management • Fresno, CA

396d • $46,509 - $48,131

About The Position

The AT&T Customer Support Specialist at Apex Premier Management is responsible for engaging with prospective customers and delivering tailored wireless solutions. This role focuses on creating positive customer experiences while promoting advanced telecommunication services, aligning with AT&T's commitment to exceptional client experiences and reliable service delivery.

Requirements

• Background in customer service, sales, or other client-facing roles.
• A proactive, enthusiastic mindset with a willingness to embrace challenges.
• Passionate about personal and professional development and eager to learn new skills.
• Thrives in a diverse, inclusive environment and contributes positively to team dynamics.
• Demonstrates authenticity, honesty, and respect in all interactions.
• Excellent prioritization and time management.

Responsibilities

• Conduct presentations with prospective and existing customers, sharing detailed product and service information while addressing inquiries.
• Use consultative sales techniques to identify customer needs and present customized product and service solutions.
• Develop and nurture customer relationships to encourage upselling opportunities and generate referrals.
• Provide insights on AT&T's products and services to assist customers in making informed decisions.
• Address customer concerns with professionalism and escalate issues to the appropriate department as needed.
• Maintain accurate records of sales interactions and follow established processes for reporting and escalation.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed