AT&T Customer Service Representative

Pinakle-posted 10 months ago
Full-time • Entry Level
Indianapolis, IN
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Pinakle is seeking a tenacious AT&T Customer Service Representative to join our dynamic team! We are a rapidly growing sales firm in the Indianapolis area that works alongside prominent clients in the telecommunications industry, including AT&T. Our goal is to connect customers to our clients' efficient and reliable networks, offering hassle-free and top-tier service. As we continue to represent tech giants and expand our footprint throughout Indianapolis, we are thrilled to add a new AT&T Customer Service Representative to our team.

  • Engage with customers in a given territory to educate them on the telecommunications products and services offered by our clients.
  • Establish and maintain relationships with consumers to encourage repeat business and drive sales.
  • Keep up-to-date with the latest telecommunications technologies to provide accurate information to customers when closing sales.
  • Inform customers of ongoing promotions, bundled packages and promotions, and special deals.
  • Confidently address and resolve customer objections and concerns, demonstrating product value and tailoring solutions to customer needs to close sales effectively.
  • Present ideas to the AT&T Customer Service Representative team for product improvements or new sales tactics based on customer interactions and market trends.
  • High school diploma or equivalent; a degree in a related field is a plus.
  • Proven experience in sales, preferably in telecommunications or a related field.
  • Strong communication and interpersonal skills.
  • Ability to understand and explain complex technical information.
  • Driven, with a proven track record of meeting or exceeding sales targets.
  • Team player with a positive attitude and strong problem-solving skills.
  • Competitive pay with performance-based bonuses.
  • Opportunities for professional development and career advancement.
  • A supportive environment and a positive work culture.
  • Access to one-on-one mentorship and career veterans.
  • Company-sponsored travel including conferences and team retreats.
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