Williams-Sonoma-posted about 1 year ago
Full-time • Entry Level
Furniture, Home Furnishings, Electronics, and Appliance Retailers

The Assistant Manager, OMNI Operations at West Elm is responsible for driving incremental sales and ensuring profitability through effective management of in-store order fulfillment across various channels. This role supports the management team in achieving operational goals while providing exceptional customer service and maintaining a positive work environment for associates.

  • Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)
  • Identify, execute and maintain shipping in and shipping out lanes in the stock room.
  • Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment.
  • Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establish daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs).
  • Champion all safety best practices and maintain all safety binder requirements, including hosting monthly safety meetings and ensuring tools and resources are in working condition.
  • Create and ensure a positive environment where all associates are treated fairly and with dignity.
  • Excellent communication, organization and leadership skills
  • Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
  • Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
  • Ability to independently lead self and others to achieve results
  • 2-3 years of previous retail sales experience or management experience in a customer service related field; Omni channel fulfillment experience is a plus.
  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities
  • A wellness program that supports your physical, financial and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
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