Asst. Store Manager Waikikki
About The Position
ABOUT THE BRAND: Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com ROLES AND RESPONSIBILITIES Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service Connect with in-store clients and develop / retain a following of repeat clients to drive sales Assist in developing and implementing strategies to drive sales and key performance indicators Assist in recruiting and training a team of support managers and client experience focused associates Train and coach team to meet and / or adhere to client service standards and company policies and procedures Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business Implement product and visual merchandising directives and techniques to maximize space and drive sales Manage inventory control procedures including product receipt, transfers and returns Manage and maintain store cleanliness and organization, including front of house and stock space Foster a work environment focused on teamwork and productivity
Requirements
- Proficient in Microsoft Applications
- Proficient in point-of-sale (POS) systems
- Proficient in back-office operations management
- Proficient in visual merchandising
- Ability to recruit, train, manage and develop a team
- Ability to work effectively and collaboratively with cross-functional teams and stakeholders
- Ability to make decisions independently, or escalate when applicable
- Ability to work non-traditional hours; weekends, evenings and holidays
- Strong written and verbal communication skills
- Minimum 3 years’ experience in a client service-related capacity
- Minimum 2 years’ experience in retail store management
Nice To Haves
- Bachelor’s Degree in Business or related field preferred
Responsibilities
- Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
- Connect with in-store clients and develop / retain a following of repeat clients to drive sales
- Assist in developing and implementing strategies to drive sales and key performance indicators
- Assist in recruiting and training a team of support managers and client experience focused associates
- Train and coach team to meet and / or adhere to client service standards and company policies and procedures
- Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business
- Implement product and visual merchandising directives and techniques to maximize space and drive sales
- Manage inventory control procedures including product receipt, transfers and returns
- Manage and maintain store cleanliness and organization, including front of house and stock space
- Foster a work environment focused on teamwork and productivity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
