Asst Service Manager (CMD-509) (1681)

WAUKESHA-PEARCE INDUSTRIES LLC • Beaumont, TX

1d

About The Position

Assist District Service Manager with overseeing productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Service Department staff - Foreman, Leaderman, Administrative Assistant and Shop Clerk.

Requirements

• Must have at least 1 year of previous supervisory experience
• Must have at least 5 years of work experience in a Service Department
• Must have a valid driver license
• High school diploma or equivalent
• Must be computer literate and familiar with a windows-based environment ((MS Word, Excel, PowerPoint, Outlook, etc.)
• Must have ability to build professional working relations with customers
• Must have ability to make good business decisions
• Must have ability to develop and promote standards
• Must have ability to effectively evaluate performance
• Must have good problem-solving skills
• Must have good organizational and time management skills

Responsibilities

• Adhere to and utilize the established Service Department management operating system for assigned work
• Measure productivity
• Increase output and monitor performance on a monthly basis
• Track mileage
• Assist with the development of training program for Service Department employees
• Assist with reviewing financial reports
• Maintain good relations with customers, may include onsite visits
• Determine customer service needs by maintaining contact with customers
• Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Assist with annual salary planning and provide performance feedback to employees
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED