Asst Program Manager NCVA

University of North Carolina Greensboro-posted 2 months ago
Full-time
Fort Collins, CO
Educational Services
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The Assistant Program Manager North Carolina Voices Amplified (NCVA) position supports the planning, execution, and oversight of programs and projects within NCVA. This role works closely with the Program Manager, center leadership, program staff and stakeholders to ensure that program objectives are met on time, within scope, and within budget. This position contributes to program planning, monitors progress on grant deliverables, manages data collection, and facilitates communication among stakeholders.

  • Provide guidance and support to NCVA Program Staff in collecting, accessing, and utilizing data consistently across programs and projects to drive informed decision making and performance improvement.
  • Monitor and track progress of program Work Plans, ensuring alignment with strategic goals and timely execution of key initiatives.
  • Develop, implement, and maintain program Policies, Protocols, and Procedures to standardize operations and ensure compliance with organizational and regulatory requirements.
  • Support the ongoing refinement of audit tools to promote consistent delivery of high-quality training and technical assistance across all program areas.
  • Design and manage systems for compliance monitoring data, ensuring accuracy, accessibility, and timely reporting to stakeholders.
  • Coordinate the National Peer Certification and Recertification process, including scheduling, communication, documentation, and quality assurance.
  • Develop formal contracts and memorandums with agency providers, LME/MCO and other stakeholders.
  • Monitor DHHS, DCS, and DPS websites for policies posted for review and disseminate as appropriate. Submit new contracts and agreements to DHHS for review.
  • Advise and assist with developing and ensuring policies and procedures meet cultural and linguistic best practices.
  • Coordinate the reporting of lived experience stories and collected data, as well as supporting the submission of quarterly and annual reports.
  • Identify trends and meet with other stakeholders as requested.
  • Supervise staff and perform other programmatic duties and assignments within CYFCP as needed.
  • Master's degree or Bachelor's degree with 3 or more years of professional experience.
  • Lived experience.
  • Professional experience in at least three of the following five areas: Experience reviewing, implementing, and supporting quality implementation; Experience developing and providing technical assistance and training; Experience collecting, interpreting, and presenting data; Ability to independently formulate solutions and recommendations based on analyses/evaluations, information, and data; Experiencing using data to problem-solve and develop a continuous quality improvement process across systems.
  • Exceptional verbal written communication skills.
  • Proficiency in MS Office.
  • Strong analytical and critical thinking skills.
  • Lived experience as the primary caregiver of an individual with serious emotional or behavioral challenges or an individual who has lived experience with serious emotional or behavioral challenges before the age of 18.
  • Knowledge of relevant laws, legal codes, procedures, and other relevant regulatory standards.
  • Experience in the direct provision of oversight of children's mental health services.
  • Ability to work cooperatively by demonstrating professional, ethical and respectful behavior.
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