Asst. Mgr, Retail Store

Deckers Brands•Tinton Falls, NJ

22h•Onsite

About The Position

At UGG, a division of Deckers Brands, the mission is to transform customer and employee lives by sharing a passion for UGG, bringing the brand to life through interactions, and evolving industry ideas. As a member of the Deckers Family, this role involves representing the brands and delivering unique, personalized shopping experiences. Assistant Store Managers are crucial to store success, partnering with the Store Manager to develop team members, provide excellent customer service, and communicate company values, vision, and mission. This role requires navigating a complex business to satisfy customers and develop team members amidst competing business priorities. The Assistant Store Manager works closely with the Store Manager to align the business with company, employee, and community interests, developing and engaging team members, and achieving revenue goals. They assist in all business aspects, including selecting team members passionate about the brand, maintaining high training standards, motivating the team, and addressing customer and team member needs. The role also involves cultivating awareness of industry trends and aiding in day-to-day operations such as training, sales, visual merchandising, inventory management, store administration, and customer service. Additionally, the Assistant Store Manager is responsible for opening and closing the store, securing assets, planning labor schedules, maintaining security systems, and acting as Store Manager in their absence.

Requirements

Equivalent experience required (if not Associates Degree).
Excellent communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
Excellent project management skills, organizational skills, and attention to detail.
Excellent problem-solving skills and ability to work through challenges.
Ability to multi-task in a dynamic environment.
Flexibility of schedule and hours to meet the needs of the business.
Flexibility to travel to meet the needs of the business.
Proficient in Microsoft Office suite of tools and applications.
Valid driver’s license.

Nice To Haves

Two (2) to four (4) years minimum retail store management experience.
Associates Degree.

Responsibilities

Partner with the Store Manager to develop and engage team members.
Achieve budgeted revenue goals.
Assist in all aspects of the business.
Aid in the selecting of team members who pursue passions that relate to the brand and its products.
Maintain high training standards.
Motivate and inspire team members to contribute to the productivity of the store.
Be available to address and respond to the needs of customers and team members.
Continually cultivate awareness of industry trends.
Aid in the day-to-day operations of the store including training, operations, sales, visual merchandising, inventory management, store administration, and customer service.
Open and close the store.
Secure all assets.
Plan and prepare the labor schedule.
Maintain the store security system.
Act as the Store Manager in their absence.
Ensure the highest level of customer service possible and prioritize brand and product knowledge training.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Set plans and targets and entrust team members appropriately.
Think critically to resolve problems and approach challenges with agility.
Identify industry trends and educate team members about the current market.
Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability.
Manage inventory and partner with corporate stakeholders to meet the needs of your market.