Asst Manager Marketing OPC

Hilton Grand Vacations•Las Vegas, NV

39d

About The Position

An Assistant Marketing Manager improves department growth through the development of new program and innovative training methods while streamlining effective tour booking processes during phone bookings and in person contact.

Requirements

Minimum 3 years of guest service experience with a consistent record of resolving customer service issues or vendor service issues.
Proficiency with Microsoft Word, Excel and Outlook.
Excel with interpersonal skills, oral and written communication skills.
Strong organizational skills to run multiple duties in a fast-paced work environment.
High school diploma or equivalent
Ability to work a flexible schedule to include evenings and weekends.

Nice To Haves

At least 3 years of branded timeshare Marketing experience
At least 2 years of supervisory/managerial experience
Strong ability to recruit, train and motivate Marketing professionals
Consistent track record of success in field Marketing
Ability to maintain a flexible and variable schedule, including evenings, weekends, and holidays based on business needs.
Proficient in Microsoft Office

Responsibilities

Manage and direct the activities of the LM team's, in support of the Marketing Manager, to obtain maximum production and efficiencies. This position is expected to spend a majority of the time in the field supporting the marketing locations and Team Members. Besides supporting the field, time will be spent conducting administrative work in the office as directed by the Manager/Director.
Recruits and interviews potential new Team Members and participates in new hire training and mentoring
Proactively seeks and schedules ongoing workshops and training sessions to support maximum production, team building, and culture
Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery
Participates and leads in department meetings, training sessions, and other meetings required
Coordinates and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)
Regularly advises Manager of any relevant information in regards business needs and/or Team Members
Partners with Marketing Leader to ensure accurate documentation of all Team Member issues within Marketing.
Partners with Marketing Manager to provide coaching and performance documentation to Team Members for performance standards, including performance reviews
Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed
Effectively manages schedule and PTO requests to achieve department requirements
Verifies Policies/Procedures and Training Manuals are updated as desired by Manager/Director.
Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and package sales.
Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items
Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.
Regularly supervises marketing rep's presentations and all customer interactions
Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at each location in event of call outs/shift changes
Anticipates challenges and proactively problem solves with Management to mitigate effects on production
Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well