Asst. Manager, Last Mile

A.P. Moller - Maersk•Bloomington, IL

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Requirements

Flexible work schedule
Must be Self-Motivated to work with little supervision
Excellent Attendance record
Positive Attitude and ability to work with others
Good Communication Skills
Excellent Customer Service Skills
5+ years of experience in Logistics, Supply Chain or Related Field
Excellent problem-solving skills
Good time management skills
Experience working in a manufacturing environment
Experience in a Supervisor role including performance reviews of direct reports

Nice To Haves

Bachelors Degree Preferred

Responsibilities

Develops and maintains relations with vendors, stores, independent contractors.
Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
Dispatches trucks using GPS technology.
Oversees in-home delivery for customers.
Maintains monthly operating reports that include statistics and customer service scores.
Oversees Customer Service Representatives and Routers.
Attendance and Punctuality are essential functions of the job
Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems