Asst Manager In House Marketing II

Hilton Grand Vacations • Las Vegas, NV

1d

About The Position

HGV now offers Day One Team Member Benefits! There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has built the success of Hilton Grand Vacations! What will I be doing? Implement and complete tactical marketing plans as set by the Senior Director of Marketing to meet or exceed tour flow. Recruit, hire and train Team Members for Marketing programs. Manage and refine the relationship with Resort Operations, Sales and Direct Marketing. Lead and coordinate all tour flow for respective Sales Centers. Champion Hilton quality customer care values throughout all Marketing channels. Maintain performance management standards, compensation plans and reporting Marketing programs. Develop and maintain relationships with local vendors, attractions, restaurants and hotel partners to support regional needs. Responsible for ongoing training to increase production. Work with HR to have all new Team Members attend New Hire Orientation and other training programs as needed. Proactively seek and schedule ongoing workshops and training sessions to support maximum production and team building. Mentor the Marketing team in "guest service" and "how to book tours" on a weekly basis. Responsibilities

Requirements

• 1 year of supervisory and/or experience developing a team in a sales or marketing environment.
• 1 year of timeshare marketing experience.
• Ability to optimally manage people and scheduling for a large team.
• Intermediate proficiency with Microsoft Word, Excel and Outlook.
• Skilled in interpersonal skills as well as oral and written communication.
• Strong organizational skills to run multiple duties in a fast-paced work environment while meeting time frames.
• Consistent record of resolving customer service issues or owner service issues.
• High school diploma or equivalent
• Ability to work a flexible schedule to include evenings, weekends and holidays.

Nice To Haves

• 2+ years of people management experience and/or experience developing a team in a sales or marketing environment.
• Timeshare marketing experience with Hilton Grand Vacations.
• BA/BS/Bachelor's Degree.

Responsibilities

• Implement and complete tactical marketing plans as set by the Senior Director of Marketing to meet or exceed tour flow.
• Recruit, hire and train Team Members for Marketing programs.
• Manage and refine the relationship with Resort Operations, Sales and Direct Marketing.
• Lead and coordinate all tour flow for respective Sales Centers.
• Champion Hilton quality customer care values throughout all Marketing channels.
• Maintain performance management standards, compensation plans and reporting Marketing programs.
• Develop and maintain relationships with local vendors, attractions, restaurants and hotel partners to support regional needs.
• Responsible for ongoing training to increase production.
• Work with HR to have all new Team Members attend New Hire Orientation and other training programs as needed.
• Proactively seek and schedule ongoing workshops and training sessions to support maximum production and team building.
• Mentor the Marketing team in "guest service" and "how to book tours" on a weekly basis.

Benefits

• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants.
• Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
• DailyPay allows eligible U.S. Team Members to get your earned pay any time before payday through secure, instant transfers, whenever and wherever, 24/7/365 .
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED