Asst House / Operations Manager

Outreach Development Corp. • Town of Newfane, NY

101d

About The Position

Outreach is seeking a qualified candidate for the position of Assistant Operations Manager to work in our adolescent residential substance use disorder program located in Ridgewood, Queens. The Assistant Operations Manager is responsible for overseeing the daily facilitation of the resident programming, while managing the Substance abuse Counselors under the direct supervision of the Operations Manager and thereby under filling in the absence of the Operations Manager. The schedule for this position requires flexibility based on need.

Requirements

• Experience in residential program management
• Experience working with adolescents and families
• Experience in addiction treatment settings
• QHP required (LCSW, LMSW, LMHC, CASAC)
• Unwavering commitment to quality programs and data-driven program evaluation
• Ability to work effectively in collaboration with diverse interdisciplinary team
• Action-oriented, adaptable, and innovative approach to program planning
• Must be able to work three evenings per week

Nice To Haves

• Bi-lingual Spanish preferred

Responsibilities

• Provide bi-monthly, individual, agenda driven supervision for part time, per diem and overnight Substance Abuse Counselors.
• Monthly chart auditing for the timely and accurate submission of all SAC’s clinical paperwork.
• Provide SAC’s with a sense of direction and compelling purpose towards the accomplishment of goals/mission by consistently communicating and supporting employee ownership and involvement in the agency’s strategic plan and priorities.
• Demonstrate flexibility and adaptability in managerial style.
• Directly observes the clinical practice of employees in all formats.
• Seek appropriate supervision and consultation from peers and immediate supervisor.
• Provide crisis intervention when needed.
• Report all clinical emergencies to Unit Director whereby using 24 hour on-call contacts effectively and efficiently.
• Participate in reassessment appointments.
• Provide assessments, group and family counseling as directed.
• In supervision with counselors, coordinate training which supports their development in established long term goals.
• Create and monitor monthly staff schedule.
• Conduct yearly evaluations and give growth plans for Substance Abuse Counselors.
• Oversee chart audits and insure all deficiencies are corrected. Frequency of audits will be indicated by Site Director.
• Approve Learning Experience/Contracts created by counselors in a manner commensurate with their developmental level in this area.
• Review the weekly package, facilitate package meeting and coordinate the delivery of the package to the family In-House Meeting.
• Adhere to Professional and Ethical Responsibilities as noted in the Outreach Project Policy and Procedure Manual.
• Participate in special family events throughout the year at Outreach House I.
• Participate in Parent Support Group, as needed.
• Maintain accurate inventory of monthly Metrocard tally.

Benefits

• Strong work-life balance
• Excellent benefits
• Ongoing professional training
• Eligibility for student loan forgiveness and repayment plans for public service, education, and health care
• Participation in the federal Public Service Loan Forgiveness (PSLF) Program
• Income-Driven Repayment (IDR) Plan
• New York State Licensed Social Worker Loan Forgiveness (LSWLF) Program
• Approval for the National Health Service Corps (NHSC) Substance Use Disorder Loan Repayment program for eligible clinicians

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 251-500 employees