Asst Grocery Manager-Grand Prairie, TX

About the position

The Assistant Grocery Manager exemplifies and ensures strong customer service in all areas of the job. This role provides a superior quality product that exceeds customers' expectations. The Assistant Grocery Manager has a working knowledge of the department functions and maintains an adequate amount of fresh inventory. They are primarily responsible for assisting with keeping and maintaining a fresh inventory, processing administrative paperwork, and maintaining accurate department records.

Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements, and one-on-one customer interaction.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Responsible for total store operations in the absence of the Store Director.
• Assists with planning daily operations, monitoring production process following company procedures and profitability.
• Builds Grocery displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Implements effective promotional and seasonal displays. Assists with coordinating grocery sales promotions.
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly maintained.
• Ability to follow and maintain department standards and requirements.
• Monitors employee productivity.
• May schedule employees to ensure adequate coverage and service levels.
• Specific knowledge of duties performed by all department employees.
• Schedule, supervise, train and assign duties to department employees.
• Train employees in store policies, sales and record keeping procedures.
• Responsible for ensuring proper code dating for all products within the department are being enforced.
• Prepare sales and inventory reports. Physical inventory taken every 6 months.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives.
• Assists with ordering Grocery products and maintaining inventory levels according to Division directives.
• Controls shrink and cost.
• Implements correct product preparation techniques.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortage, stocking and rotating product.
• Ensures that proper temperature levels for product are maintained.
• Complies with all workplace safety rules and regulations.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area.
• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Operates computer software and electronic ordering devices to order product.
• May attend and participate in sales meetings.
• Complies with and ensures compliance with company grooming standards and dress code.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

Requirements

• Strong communication and interpersonal skills.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
• Bends, stoops and reaches frequently.
• Pushes and pulls fully loaded hand trucks and pallet jacks.
• Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eye-hand coordination.
• Ability to stand for long periods of time.
• Mental alertness to ensure safe and accurate completion of work activities.
• Knowledge of basic mathematics and weights and measures.
• Knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.

Nice-to-haves

• Experience in grocery or retail management.
• Familiarity with inventory management systems.
• Previous experience in customer service roles.

Benefits

• Hourly pay.
• Opportunities for advancement within the company.