Asst-Genetics Counselor

About the position

The Genetic Counselor Assistant (GCA) supports the genetic counselors and other team members in both project work and clinical workflows. S/he contributes to the management of diverse aspects of the service/program, including facilitation of genetic laboratory testing, the coordination of care for patients, optimization of workflows, and working collaboratively with the team to create a patient-centered and administratively effective environment. The GCA works with the administrative, clinical, and management teams to support operations, project work, and customer service. S/he provides support to all functions of the team. The GCA is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of his/her daily activities.

Responsibilities

• Working collaboratively with the team to create a patient-centered and administratively effective environment
• Coordinate and communicate with clinical teams, patients, and relatives
• Assist in appointment coordination, scheduling and/or referrals
• Call patients for intakes and pedigrees ahead of clinic visit
• Assist with obtaining or scanning medical records
• Monitor and respond to patient phone line/emails or similar
• Assist genetic counselors in drafting and/or dissemination of post-counseling documentation to patients and clinicians
• Assist with collection and management of family history information
• Maintain clinical databases
• Manage clinic/genetic testing supplies including genetic testing kits, requisitions forms, other clinical forms
• Serve as a liaison with genetic testing laboratories regarding genetic test orders, results, authorizations, records
• Fill out requisitions; pack up test kits; restock test kits, brochures, and consent and patient assistance paperwork forms
• Assist in the collection of variant information data, coverage metrics or other relevant data to support genetic test interpretation and/or report writing
• Organization of peer-to-peer reviews to appeal insurance denials
• Assist with optimization of clinic and operational workflows and metric tracking
• Participate in project activities and process improvement efforts
• Participate in relevant team meetings, organize project meetings and agendas
• Conduct genetic/genomic literature searches

Requirements

• Bachelor's degree or ongoing course work in biological/health science, preferably with focus on genetics from an accredited college or university
• Strong computer skills and experience with Microsoft Office software, including Word, Excel, PowerPoint, and Teams
• Excellent organizational, interpersonal, and communication (both verbal and written) skills
• Experience in Genetics and able to demonstrate knowledge of genetic terminology and concepts
• Ability to maintain confidentiality of sensitive information, e.g. protected health information (PHI)
• Moderate to advanced computer skills required
• Demonstrated strong interpersonal skills, including communicating clearly and sensitively with patients, families, referring clinicians, and research colleagues
• Ability to analyze information and situations, prioritize tasks, develop solutions and make recommendations
• Ability to use good judgment and work independently, and in a team setting
• Ability to adapt to an ever-changing, fast-paced environment
• Ability to solve problems and identify solutions
• Strong organizational skills
• Ability to speak and write effectively at a level appropriate for the job demonstrating culturally competent and age-specific communication
• Ability to apply Spartanburg Regional philosophies and demonstrate customer service skills in interactions with all patients, families, and staff, including during high volume times and stressful interactions

Nice-to-haves

• Experience as a research coordinator or assistant
• Experience with EPIC electronic medical record application
• Experience in customer service
• Experience working with customers or the public on the phone