Asst General Manager

Hilton Grand Vacations•New York, NY

4d•$98,000 - $110,000

About The Position

Excellent opportunity to join our newest property in NY our 161 room The Central At 5th Hilton Club Resort located in in the heart of NYC. Steps away from Fifth Avenue, Time Square, Teather District and Central Park. We encourage you to join our service-oriented team-member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. Pay: $98,000-$110,000 annually with up to 15% bonus Here’s why you will love it here: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Requirements

Minimum 7 years of hands-on experience in large-scale resort operations.
At least 5 years of related hospitality experience.
5+ years in a managerial or director-level role.
Previous experience in timeshare operations required.
Exceptional verbal and written communication abilities.
Proven experience in safety, security, and risk management.
Strong understanding of finance, budgeting, scheduling, payroll, and project management.
Demonstrated ability to build and sustain a high-engagement service culture.
Proficient in relevant computer systems and software.

Nice To Haves

Preferred prior leadership experience in guest service and food & beverage

Responsibilities

Financial: Builds and leads Association(s) operating and retail budgets. Develops and maintains cost & labor controls
Quality Standards: Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property. Determines most appropriate and efficient method to address and seek innovative solutions. Monitor daily service levels in customer interactions. Remains alert to potential problems or areas of concern, ensuring appropriate action.
Development of People Leaders: Coaches, guides, and directs all department leaders. Counsels’ direct reports on job-related matters. Guides and advises employees to achieve established goals and objectives.
Team Member Engagement & Community Involvement: Leads engagement activities with the community and the region. Champion of the Grand Impact Committee for the property. Lead daily leadership stand up meetings. Participate in department-specific meetings. Lead monthly staff meetings for the Executive Leadership. Lead quarterly team member town hall events & engagement.