The position involves overseeing daily hotel operations and ensuring compliance with brand standards. The role requires monitoring operational efficiency, identifying and addressing performance gaps, and maintaining high standards for cleanliness, maintenance, and service across all departments. Additionally, the position includes assisting in hiring, training, and developing staff to enhance performance and teamwork, conducting employee evaluations, providing feedback, and fostering a positive and productive work environment. The individual will also ensure prompt and professional service to guests, handle guest concerns and complaints, and maintain high guest satisfaction scores while implementing strategies to drive repeat business. Financial oversight is also a key responsibility, assisting the General Manager in managing budgets, expenses, and revenue streams to meet financial targets, monitoring financial performance, and contributing to strategies for increasing profitability. Administrative support to the General Manager and acting as the Manager on Duty (MOD) in their absence is also part of the role.