Asst Front Office Mgr - H

Stanford Hotel Group•Burlingame, CA

55d•$33

About The Position

Act as MOD and manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Responsible for Guest Service Agents, and Bellman/Drivers Ensure compliance with Hilton standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Train and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Various tasks as assigned by the Front Office Manager or General Manager

Responsibilities

Act as MOD and manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Responsible for Guest Service Agents, and Bellman/Drivers
Ensure compliance with Hilton standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Train and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Various tasks as assigned by the Front Office Manager or General Manager