Asst Front Office Manager- Free Parking

The Palms Hotel & Spa • Miami Beach, FL

48d • Onsite

About The Position

Assistant Front Office Manager assists the Front Office Manager in directing and supervising operational duties of the hotel's front office to provide the highest standards service.

Requirements

• Be courteous
• Show genuine care for all co-workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Maintain a professional appearance and manner at all times.
• Possesses excellent people skills, an energetic personality and superior listening skills.
• Has strong orientation towards customer service with a special focus on etiquette.
• The ability to always be courteous, friendly and professional. Instills a can do attitude in all team members and promotes team work between departments.
• Excellent time management skills.
• Exceptional detail in follow-up.
• Creative problem solving skills.
• Ability to quickly evaluate alternative and decide on a plan of action.
• Instills a calm, organized approach in all situations.
• Previous front desk experience preferred, hotel experience required.
• A true desire to satisfy the needs of others in a fast paced environment.
• Excellent verbal and written communication skills.
• Ability to work well alone and as a leader.
• Strong leadership skills and ability to train and motivate staff.
• Ability to multi-task and prioritize assignments
• Excellent planning, coordination and organizational skills
• An internal guest focused approach to provide exceptional customer service.

Nice To Haves

• Second language is an asset.

Responsibilities

• Manage the front desk operation including guest registration, room assignment and check out procedures
• Monitor and evaluate performance of the front office staff
• Monitor cash handling procedures
• Monitor billing, cashiering and bill adjusting procedures
• Represent property management in guest issue resolution and decisions related to the front office
• Assign VIP guest rooms and monitor amenities
• Mentor, train & coach the front office staff
• Interviewing potential front office staff
• Take part of the Manager on Duty program
• Drive innovation, identify & resolve issues to improve and uphold standards in operational area
• Anticipate and improve guest satisfaction in area & manage difficult service situations
• Pro-actively monitor, track and respond to guest comments and feedback
• Ensure all team members are enabled to and follow guidelines & service standards
• Collaborate with the FO manager to develop, implement, train & monitor hotel policy
• Manage shift transfer process & proactively disseminate information
• Lead & facilitate Front Office Meetings
• Participate in hotel departmental meetings

Benefits

• Free Parking
• Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees