Asst Director, Financial Aid: SFS

Temple University • Philadelphia, PA

2d • Hybrid

About The Position

The Assistant Director of Financial Aid serves as an authority for loan operations within Temple University’s Student Financial Services Office. This role exercises independent judgment and decision-making responsibility in overseeing complex loan functions, requiring advanced analytical skills and deep functional expertise in federal, state, and institutional loan programs.
The Assistant Director directs loan processing, including awarding, origination, exception resolution, disbursement activity, and required monthly reconciliations. The position has primary responsibility for ensuring accuracy, compliance, and timeliness across loan operations and for resolving high-level or non-standard loan issues. The Assistant Director manages and maintains loan functionality across Banner, EdConnect, Elm Select, COD, and related systems, and serves as the primary point of contact for loan-related data requests from internal departments, central administration, and external agencies.
As a recognized subject-matter expert, the Assistant Director interprets and applies federal and state financial aid regulations and institutional awarding policies, making determinations that directly impact institutional compliance and student eligibility. The position provides ongoing leadership, direction, and oversight to the loan team, including Financial Aid Counselors and Coordinators, setting priorities, establishing procedures, and ensuring consistent application of policy.
The Assistant Director operates with a high degree of autonomy under the general supervision of the Associate Director and collaborates closely with the Director of Financial Aid and the Financial Aid Systems team to support strategic initiatives, system enhancements, and continuous improvement of loan operations. Performs other duties as assigned.

Requirements

• Bachelor’s degree.
• Four (4) years of directly related experience in financial aid loan processing that includes student services.
• An equivalent combination of education and experience may be considered.
• Strong working knowledge of financial aid systems, including Banner/Ellucian, COD, NSLDS, and related federal aid platforms.
• Solid understanding of federal financial aid regulations, institutional policies, and best practices for counseling and processing aid.
• Ability to clearly and accurately advise students and parents on financial aid options, funding impact, and student account processes.
• Excellent communication and interpersonal skills, with the ability to listen thoughtfully and work effectively with a diverse population of students, families, and campus partners.
• Proven analytical, problem-solving, organizational, and multi-tasking skills, with the ability to meet deadlines in a fast-paced environment.
• Demonstrated leadership and supervisory skills, including the ability to serve as a role model through professionalism, reliability, and commitment.
• Strong computer skills, including proficiency with Microsoft Office and related tools.
• Ability to maintain confidentiality of sensitive student and family information.
• Ability to work independently and collaboratively, building effective working relationships across all levels of the organization.
• Flexibility to work outside regular business hours, including occasional evenings and weekends during peak enrollment and recruitment events.
• Willingness to participate in cross-functional student service and enrollment initiatives.

Nice To Haves

• Experience working in a financial aid office or in an Enrollment Management setting.
• Experience with Ellucian Banner Financial Aid module, Ellucian CampusLogic, COD, NSLDS, ELM resource, FAA Access and AES/PHEAA systems.
• Experience analyzing and resolving loan issues between the Common Origination and Disbursement (COD) U.S. Department of Education system and the Banner Financial Aid Loan module.
• Experience processing private student loan funding in ELM resource while interpreting various loan lender policies to ensure all financial aid regulations are met.
• Experience supervising staff.

Responsibilities

• Directs loan processing, including awarding, origination, exception resolution, disbursement activity, and required monthly reconciliations.
• Ensuring accuracy, compliance, and timeliness across loan operations and for resolving high-level or non-standard loan issues.
• Manages and maintains loan functionality across Banner, EdConnect, Elm Select, COD, and related systems
• Serves as the primary point of contact for loan-related data requests from internal departments, central administration, and external agencies.
• Interprets and applies federal and state financial aid regulations and institutional awarding policies, making determinations that directly impact institutional compliance and student eligibility.
• Provides ongoing leadership, direction, and oversight to the loan team, including Financial Aid Counselors and Coordinators, setting priorities, establishing procedures, and ensuring consistent application of policy.
• Collaborates closely with the Director of Financial Aid and the Financial Aid Systems team to support strategic initiatives, system enhancements, and continuous improvement of loan operations.
• Performs other duties as assigned.

Benefits

• A hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• 12 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director