ASST DIR - CLINICAL SVCS

UHS•Raleigh, NC

About The Position

Summary: To coordinate, facilitate and monitor the quality of Clinical Services to meet the goals of Holly Hill Hospital. In addition, provide direct care to psychiatric and substance abuse conditions. Responsible for collaborating with the patient’s family, multidisciplinary team and community agencies to support and coordinate treatment and discharge planning. Oversee the social work and counselor student experience.

Requirements

Masters’ Degree in Counseling or Social Work.
Current license as an LPC, LMSW or LCSW in North Carolina.
CPR and hospital de-escalation certifications.
Four years of clinical experience as a licensed professional in an inpatient psychiatric social service setting.

Nice To Haves

Current license as an LCSW and LCDC in North Carolina.
Five years of clinical experience as a licensed professional in an inpatient psychiatric social service setting, to include one year of supervisory experience.

Responsibilities

Inpatient Clinical Services
Completes and oversees Psychosocial Assessments, Multi-Disciplinary Treatment Team Rounds, and Treatment Plan reviews within established timeframes either face to face or telephonically-with all patients, family and significant others; assessment, diagnoses, treatment for patients with mental health problems via group, individual and/or family sessions.
Monitors and evaluates quality, appropriateness and effectiveness of treatment programs/services.
Clinical supervision of LMSW seeking LCSW & all other therapists on a regular basis to teach and monitor the delivery of clinical excellence.
Make recommendations to Executive Director of Clinical Services for improvements as identified/needed.
Oversees and trains staff to provide accurate and up-to-date charting documentation as required by hospital policies.
Perform staffing of units by therapist program staff.
Ensures staff is utilizing social services techniques to meet or exceed hospital goals and objectives.
Establishes a standard for all department members to maintain a professional working relationship with all other clinical service team members to assist in achieving or exceeding departmental goals.
Assists in the development and/or implementation of new programs and services to improve patient care.
Assists Business Development in identifying and developing strategies to network, expand and/or create marketing contacts.
Oversees the social work and counselor student rotation program.
Serves as liaison between students and partner universities.
Manages agreements with partner universities and ensures compliance with such agreements.
Ensures that all services are provided as scheduled in a manner consistent with high quality of care.
Provides leadership and supervision for all staff assigned to Holly Hill Hospital.
Services in order to maximize the quality, flexibility and efficiency of all personnel.
Works collaboratively with Business Development Department to market and network Holly Hill Hospital.
Services throughout the community.
Responsible for scheduling and programming on the units.
Engage and Inspire – Create an environment in which people do their best work
Build Talent – Utilize established interviewing and selection processes to select the right people for the right job and the right time.
Coach and Develop Others – Utilize a systematic approach to coaching which includes setting goals and expectations; creating a learning environment and providing continuous feedback.
Manage Conflict – Address and resolve conflict directly and constructively
Functional Knowledge – Proficient in specialized technical knowledge of discipline / specialty area; demonstrate knowledge of Joint Commission standards and other related regulatory and/or quality agencies.
Quality and Process Improvement – Focus on quality, patient/employee safety and error reduction; applies best practices by continuously improving services, methods or approaches.
Manage Resources - Actively utilize functional resources (internal and external agencies, UHS, etc.) in developing creative solutions to address problems
Manage Change –Respond to new regulations, changing economic conditions, hospital staffing, external environment, etc.
Communication and Relationship Building – Effectively communicate at all levels; able to build credibility with professionals, physicians, healthcare professionals and constituents within the community.
Provide timely, professional, effective and efficient service to all of our customer groups.
Listen to feedback and input carefully.
Demonstrate attention to others.
Acknowledge and listen to differing perspectives in a group.
Express ideas clearly and concisely in groups and one-to-one conversations.
Create an environment with open channels of communication.
Convey information clearly and concisely through formal and informal documents.
Adapt writing style to fit the audience.
Set a standard of excellence for maximizing the customer experience, assess how well we meet that standard, and continuously look for ways to improve.
Pursue learning and self-development.
Complete all required training on or before deadlines.
Change behavior or approach to suit the situation.
Remain open minded and adjust approach on the basis of new information.
Seek experiences and knowledge in technical/functional areas to gain additional expertise.
Display dignity, respect, and a customer care attitude toward patients, patient’s families, co-workers, vendors, visitors, and the community contacts
Maintain professional appearance and conduct
Comply with all policies and procedures
Maintain a safe environment
Maintain confidentiality
Wear employee identification badge at all times
Maintain possession of AB and fire keys at all times
Use proper telephone etiquette.
Work together to provide ever-improving customer service that supersedes traditional departmental organization to create a true customer focus.
Initiate, develop and manage relationships with customers.
Develop and maintain cooperative and positive working relationships with work team and manager.
Participate on project teams, task forces and committees.
Report to work as scheduled, on time.
Consistently clock in and out.
Attend all required meetings.
Provide respectful and dignified treatment at all times.
Notice current processes/services needing improvement and generate new options.