Asst Dept Manager - Bakery- Coppell, TX

Tom Thumb • Coppell, TX

375d

About The Position

The Assistant Department Manager for the Bakery at Tom Thumb in Coppell, TX, is responsible for overseeing daily operations within the bakery department, ensuring high standards of customer service, product quality, and cleanliness. This role involves assisting with staff management, product preparation, and inventory control while maintaining a positive shopping experience for customers.

Requirements

• Mid-level experience in a bakery or food service environment.
• Strong customer service skills and ability to engage with customers effectively.
• Knowledge of food preparation, baking, and decorating techniques.
• Ability to manage inventory and maintain product quality and freshness.
• Experience in scheduling and supervising staff.

Nice To Haves

• Experience with suggestive selling techniques.
• Familiarity with food safety and sanitation guidelines.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service.
• Assist customers by making product suggestions, filling special orders, and providing food preparation suggestions.
• Answer and respond to incoming calls appropriately.
• Receive and resolve customer complaints, reporting to the Store Director as needed.
• Engage in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction.
• Assist with all department duties such as preparation, baking, decorating, and displaying of products.
• Implement proper and efficient product preparation and packaging techniques.
• Maintain bakery case cleanliness, visual appeal, and inventory levels.
• Ensure proper cleanliness, sanitation, and appearance of the bakery area and equipment, ensuring a safe and clean work environment.
• Ensure temperatures are maintained in all phases of preparation, display, and storage.
• Assist with scheduling, supervising, training, and assigning duties to department employees.
• Assist with planning daily operations and monitor production processes following company procedures and profitability.
• Assist with preparing sales and inventory reports and physical inventory taken every 4 weeks.
• Control inventory to ensure adequate product quantity, quality, and freshness, maintaining inventory levels according to division directives.
• Stock and rotate products, maintaining and organizing the cooler.
• Understand opening and closing department procedures.
• Build displays, rotate, and discard outdated or spoiled products.
• Ensure cleanliness of the work area and department.
• Ensure proper code dating for all products within the department is enforced.
• Follow and maintain department standards and implement effective promotional and seasonal displays.
• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating products.
• Adhere to product temperature and storage guidelines and follow proper packaging techniques.
• Process administrative paperwork and maintain accurate department records.
• Accurately complete, maintain, and monitor daily log sheets, Production Charts, Sales and Labor, and other required paperwork and logs.
• Control shrink and cost.
• Attend and participate in sales meetings and communicate sales goals, department performance, and sales opportunities to department employees.

Benefits

• Health insurance coverage.
• Paid holidays.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed