Asst. Branch Manager (50384)

Verve, A Credit Union-posted 6 months ago
$45,775 - $57,219/Yr
Full-time • Mid Level
Oshkosh, WI
Credit Intermediation and Related Activities
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The Asst. Branch Manager is responsible for leading the day-to-day activities of the branch, directing operational soundness and referral efforts of the front line. This position is primarily responsible for leading and managing the Verve experience in the branch.

  • Lead and supervise the branch service team to achieve established goals.
  • Build a cohesive and effective team through coaching and developing team members in a motivating environment.
  • Ensure that a positive member experience is consistently delivered.
  • Lead day-to-day branch operations through effective decision making based on policies and procedures.
  • Build effective relationships in the branch using emotional intelligence and critical thinking skills.
  • Maintain control over audit procedures to ensure compliance with controls.
  • Maintain subject matter expert status of Verve's products and services to serve the branch team and members.
  • Foster and maintain an atmosphere of solutions, innovation, and continuous improvement.
  • Share ownership with the Senior Area Manager on branch performance.
  • Actively contribute to the success of the Credit Union by working positively with teammates and supporting achievement of organizational goals.
  • Support and maintain a cross-selling environment within the branch.
  • Responsible for scheduling branch service team members.
  • Function in a Member Advocate role during peak scheduling, absences, or staffing shortages.
  • Maintain ongoing communication with leadership regarding pertinent problems, irregularities, new developments, and changes.
  • Demonstrate the Credit Union's philosophy and culture in all interactions with members, prospective members, and team members.
  • Perform additional duties as assigned.
  • Associate degree (A.A.) or equivalent from a two-year college or technical school; related work experience may substitute for education.
  • At least two or more years of leadership experience.
  • Ability to travel between locations as needed.
  • Superior communication skills to effectively listen and disseminate information.
  • Demonstrated or potential ability to supervise operations, train, and coach team members.
  • Experience with member/customer service operations and understanding of effective member service philosophy.
  • Demonstrated sales and public relations skills, practical knowledge of sales techniques and processes.
  • Excellent understanding of regulations relating to lending and deposit products.
  • Solid knowledge of member service functions, responsibilities, and procedures.
  • Solid understanding of products and services the Credit Union has to offer.
  • Capability to address and resolve problems involving several variables in situations.
  • Willingness and ability to actively sell products and services.
  • Medical, dental and vision insurances
  • Supplemental insurances
  • Pre-tax and Roth 401(k) Safe Harbor options
  • Flexible spending accounts
  • Health Savings Account (HSA)
  • Paid time off (PTO)
  • Paid holidays, including birthday
  • Bereavement and pet leave
  • Basic Life/AD&D, short-term and long-term disability coverage at no cost
  • Voluntary Life/AD&D
  • Employee Assistance Program
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