Store Associate

Overflow Thrift Store•Ames, IA

4d•Onsite

About The Position

The Associate will support operations at Overflow Thrift Stores by accepting donations, processing donations, assisting customers to make purchases, operating the cash register, stocking inventory, maintaining the cleanliness and organization of the store, and exhibiting a positive attitude in all interactions with customers, staff and volunteers. The Associate will collaborate with staff and volunteers to create a retail environment that is clean, cute, creative and uncluttered.

Requirements

Ability to lift 30 pounds and 60 pounds in a team lift occasionally
Ability to work in a fast-paced environment with continuous standing, carrying, bending, squatting, pulling, and pushing
This is a physically-active role - Associates should expect to be standing and moving 95% of their shifts. The work includes cleaning the store (mopping, sweeping, cleaning restrooms, dusting), cleaning merchandise, moving boxes and merchandise repeatedly, pushing heavy carts, moving displays, etc.
Ability to work outside for brief periods in all weather on a variety of tasks such as assisting donors as they remove items from their vehicles, removing trash from the store to exterior dumpsters, helping customers with furniture pick-ups, light shoveling of snow from sidewalks, etc.
Ability to work two - three Saturdays each month, one to two close shifts (to 6:30 PM) each week, and be available during school breaks.

Responsibilities

Actively support and live out the Overflow Mission and Values
Strive to display God’s love to other staff, volunteers, customers, and donors
Demonstrate an ability to thrive in a flexible, physically-active, fast-paced and growth-oriented environment, while maintaining a positive, solution-oriented attitude
Follow attendance procedures; arrive to the building with enough time to allow for storing personal items, filling personal drinks, greeting team mates, etc., and be ready to start work when clocking in on time (at the time scheduled to begin work)
Adhere to Overflow Handbook, policies and procedures
Demonstrate excellent productivity in tasks and throughout shift
Work with diligence and focus when clocked in - for example:
seek out tasks to complete - discuss with team mates or Directors about priority tasks; look for cleaning, tidying and stocking tasks to complete, especially when working at the registers
refrain from personal cell phone use, eating, personal shopping, and other personal entertainment activities (socializing, reading, games, etc.)
complete shift breaks and meal breaks within allotted time (15 minutes / 30 minutes)
be prepared to begin tasks as soon as clocked in (personal items are stored, personal drinks are filled, etc.; i.e., ready to start work when you clock in)
Serve as a positive colleague or team member
Adapt to daily needs and changing plans
Maintain productive working relationships
Speak and/or write effectively, listen carefully, and clarify information when necessary
Provide complete, accurate and truthful updates to supervisor
Reflect values in written and verbal communication - Love, Joy, Peace, Patience, Kindness, Goodness, Gentleness, Faithfulness & Self-Control; Assume positive intent
Interact with everyone with kindness
Complete daily tasks under the direction of Store Operations Directors
Provide excellent customer service
Answer customer questions in a manner consistent with the stores mission and values
Engage with donors proactively and respectfully
Encounter all stakeholders with kindness
Complete daily tasks as assigned
Complete daily cleaning to assure the store remains tidy and clutter-free
Complete daily productivity checklist
Operate cash register to complete customer sales
Adhere to OTS Pricing and Discount Policy
Assist donors as they donate items, including carrying boxes and bags, assisting with carrying furniture, pushing carts of donated material, etc.
Sort donations as instructed. Move items into trash or recycling, when appropriate. Remove trash to the exterior dumpster.
Assist with creating attractive, engaging displays, as directed
Follow and assist department processes for sorting, pricing and stocking product
Complete opening and closing tasks, including cash drawer management, when assigned
Serve as an ambassador to OTS volunteers - creating an environment of appreciation for our volunteers while supporting volunteers to achieve the OTS mission
Collaborate with volunteers on assigned work priorities
Communicate with volunteers with kindness, respect and appreciation
Participate in planned volunteer trainings, groups, and appreciation as scheduled
Utilize training and pricing guides for volunteer onboarding, as directed by Directors