Associate Workflow Engineer

Moody's • Boca Raton, FL

224d • $71,200 - $103,300

About The Position

The Workflow Engineer will play a critical role in designing, implementing, and optimizing complex business processes to achieve operational efficiency and effectiveness. This position requires a combination of technical skills, business acumen, and a deep understanding of workflow systems. The workflow engineer is a subject matter expert and will work with business stakeholders to implement, create, and continuously improve process and integration with other internal business applications through JIRA service management with automation.

Requirements

• 1+ years experience with Jira.
• Proven experience in workflow design and implementation, preferably in a similar industry.
• Proficiency in workflow software, such as JSM, PowerAutomate, Salesforce, Fabric.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex workflow issues.
• Excellent communication skills, both written and verbal, with the ability to clearly convey technical information to non-technical stakeholders.
• Experience with JIRA integrations, such as plug-ins, APIs, and webhooks.

Nice To Haves

• Languages: JQL, Python, Java.

Responsibilities

• Develop and implement efficient business process workflows in line with organizational goals.
• Map out current processes, identify bottlenecks or inefficiencies, and design optimized workflows in JIRA service management.
• Work closely with various cross-functional teams, including IT, operations, and management, to understand their workflow needs and challenges.
• Provide necessary training and support to end-users to ensure smooth adoption and operation of new workflow systems.
• Continually monitor and analyze the effectiveness of implemented workflows, adjusting and improving as necessary.
• Document all processes, updates, and changes to workflow systems and ensure these documents are easily accessible and understandable to relevant teams.
• Implement and integrate workflow triggers from various APIs, plug-ins, and webhooks.

Benefits

• Medical, dental, vision insurance.
• Parental leave.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Discounted employee stock purchase plan.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree