Associate Vice President, Operations

Healthmap Solutions

84d

About The Position

The Associate Vice President (AVP) of Operations is primarily responsible for Healthmap’s non-clinical teams and effective member engagement. The AVP, Operations will partner across the company to provide non-clinical support to clinical campaigns and other operations initiatives. Healthmap’s non-clinical teams are critical in improving member health by making a great first impression and establishing a relationship of trust with the member. This role will work with Healthmap’s senior leaders to improve operational efficiency, improve member engagement, and assist with oversight of critical day-to-day non-clinical functions. As a key leader they are directly responsible for driving operational results while acting as a thought leader at Healthmap. This position will lead teams to achieve desired outcomes. Finally, the position will assist key senior leaders to operationalize new products.

Requirements

• Bachelor's degree from an accredited four-year college or university, Masters degree preferred
• At least 10 years’ experience in a leadership position
• Operations experience required
• Operational clinical cross functional matrix experience
• Experience with running Inbound and Outbound Call Centers
• Experience managing teams that engage with customers directly (B2C operations) highly preferred
• Experience with health insurance companies and related vendors highly preferred
• Experience leading mail fulfillment teams preferred

Responsibilities

• Strategic oversight of Healthmap’s non-clinical operations
• Alignment with the clinical services team and Regional Vice Presidents
• Lead multiple teams that include and may be subject to change
• Direct oversight of the mail fulfilment center including mail vendor management
• Provide operational and strategic leadership for the outbound call center team that is charged with obtaining consent from members to join Healthmap’s Kidney Health Management program
• Providing support to both clinical and non-clinical departments
• Drive operational efficiency
• Manage all Member Incentive Programs – ensuring appropriate ROI and effectiveness
• Vendor management of supporting telecom and mail services
• Develop additional reporting capabilities to monitor team effectiveness
• Work directly with key senior leaders within Clinical Operations to improve operational efficiency
• Work directly with the Account Management Executives to enhance operational offerings while overseeing operational results
• Ensure company adherence with legal and regulatory requirements
• Conduct quality improvement and outcomes studies
• Participate in customer management activities
• Business lead for new solutions and product development
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees