Associate Vice President - Operational Readiness/Operational Excellence

CAI

123d • $170,000 - $215,000

About The Position

The Associate Vice President (AVP), OR/OE Practices, is a global role responsible for driving business growth in all life-sciences OR/OE practices, service delivery to life sciences customers, skills development to support service delivery and developing market-leading strategies. This senior leadership role requires a strategic mindset, strong commercial acumen, and a commitment to customer excellence. The AVP will work collaboratively across the organization to align strategic priorities, enhance risk management, and lead high-performance teams. This role requires sales, leadership, and the ability to serve our customers while seizing on opportunities to grow our footprint.

Requirements

• Bachelor’s degree in Business, Life Sciences, or a related field; advanced degree preferred.
• 15+ years of leadership experience in professional services, consulting, or the life sciences sector.
• Proven track record of driving thought leadership across multiple disciplines.
• Outstanding record of driving business growth and operational excellence.
• Strong financial acumen and experience managing P&L responsibilities.
• Expertise in customer engagement, talent development, and risk management.
• Exceptional communication, negotiation, and relationship-building skills.
• Demonstrated ability to lead and influence teams in a matrixed environment.

Responsibilities

• Establishes, grows, and leads the team responsible for OR/OE professional service offerings.
• Develops and executes strategy and marketing assets for the practices, including participation in trade shows and marketing events within and beyond regional efforts.
• Forecasts trends and identifies the need for new or modified products or services.
• Spends non-billable time on marketing, direct sales, sales support, business systems development, and initiatives to drive long-term business success.
• Establishes and maintains relationships with key accounts, actively supplements account relationship managers and supports major sales efforts.
• Establishes and oversees the quality systems for work performed within the practices and supports senior-level client engagement in high-visibility projects.
• Develops and publishes procedures, guidelines, tools, and templates for efficient and consistent execution of repeatable work.
• Collaborates with CVPs and operational leaders to recommend hiring decisions and compensation structures.
• Collaborates with the Training department to customize the qualification program for services related to the practices.
• Coordinates with CVPs operational leaders to recommend appropriate billing rates according to the type of work and market intelligence.
• Reviews and, when authorized, approves proposals within the practices.
• Pro-actively balances billable work and internal objectives to maintain a profitable workforce while moving the business forward.
• Drives thought leadership, industry engagement and support to marketing from internal SMEs and Consultants.
• Authorizes professional society participation as part of marketing campaigns.
• Ensures appropriately skilled participation for marketing events.

Benefits

• Comprehensive Health Insurance coverage
• 24 days of Paid Time Off
• ESOP/401K - 15% Company Contribution (US Only)
• Company paid Life Insurance
• Company paid Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree