Associate, US Client Operations II (Structured Finance)

BNY Mellon • Pittsburgh, PA

3d

About The Position

Associate, US Client Operations II (Structured Finance) At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Associate, US Client Operations II (Structured Finance) to join our Structured Finance team. This role is located in Pittsburgh, PA . In this role, you’ll make an impact in the following ways:

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.

Responsibilities

• Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Applies intermediate problem solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY services and offerings.
• Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• Recommends process improvements.
• May have people management responsibilities in some geographies.
• Provides guidance to less experienced team members.
• Supports multiple, moderately complex client accounts.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level