Associate Unified Communications Engineer

HCA Healthcare-posted 3 months ago
Full-time • Entry Level
Nashville, TN
Hospitals
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The Unified Communications Associate Engineer is responsible to perform routine unified communications telephony support to Unified Communications and services to include voice and video communication systems. Under general supervision is responsible for providing routine move add change requests as well as telephone programming to dial plans and dial route patterns. Responsible to respond to trouble tickets and work order requests to support customer requests for telephony and video support. Responsible for the programming and deployment of telephony endpoints and fax services. Utilizes software and hardware tools, identifies, and diagnoses routine to moderately complex problems and factors affecting network performance. Serves as Subject Matter Expert for telephony issues to support local facility staff for all unified communications issues. Follows established procedures for supporting business service applications, routers, switches, servers, circuits and other computer hardware infrastructure. Applies technical skills and procedures appropriate for the position.

  • Install unified communication applications; internal/external servers, network hardware, and related infrastructure.
  • Provide Move, Adds, and Changes for telephony request to include programming and deploying of end points.
  • Support Voice Mail (Unity Connections) support for routine individual user requests.
  • Install, troubleshoot and maintain telephony infrastructure to support fax machines.
  • Install, troubleshoot and maintain interface between Unified Communications infrastructure and facility overhead paging infrastructure.
  • Install and maintain cabling plant infrastructure for Analog telephony installations that are supported on Unified Communications Infrastructure.
  • Ability to comprehend and implement best practices for Unified Communications, analyze routine production problems and select corrective action.
  • Interfaces with customers and senior engineers to collect, analyze and document requirements.
  • Research error messages and use analytical and problem solving skills to take necessary corrective actions.
  • Maintains unified communication architecture diagrams, problem documentation and actions taken.
  • Customer service orientation: Asks questions in response to customer request for assistance on a day-to-day need.
  • Flexibility: Responds appropriately to changes in the work environment and emerging opportunities.
  • Problem solving: Ask questions and look for data that helps to identify and differentiate the symptoms and root causes of everyday defined problems.
  • Attention to detail: Applies attention to detail to routine tasks defined in formal, written procedures and oral instructions.
  • Risk Management: Identifies risks as incidents occur within their own area of work.
  • Vendor Management: Follows defined procedures when working with vendors and partners.
  • Foundation Architecture Knowledge: Knowledge of the existence of foundation architecture standards.
  • Network Technology Knowledge: Applies basic principles of network technology.
  • 1-3 years of relevant work experience required.
  • Strong troubleshooting skills and a basic understanding of core networking technologies; knowledge of basic routing and switching.
  • Foundation knowledge of legacy telecom to include PBX administration and configuration.
  • Foundational knowledge regarding network design and the different protocols to include routing and switching technologies.
  • Foundational knowledge for unified communications with some knowledge of Cisco Voice over IP Telephony to include Call Manager, Unity Connections, Emergency Responder, Presence, Expressway.
  • Organizational Support - Follows policies and procedures.
  • Planning/Organizing - Prioritizes and plans work activities, uses time efficiently.
  • Dependability - Takes responsibility for own actions, responds to management direction, keeps commitments.
  • Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality.
  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
  • Professionalism - Approaches others in a tactful manner, reacts well under pressure.
  • Adaptability - Adapts to change, manages competing demands.
  • Comprehensive medical coverage that covers many common services at no cost or for a low copay.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts.
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Education assistance (tuition, student loan, certification support, dependent scholarships).
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
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