Associate Transportation Technology Consultant

HDR•Philadelphia, PA

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: https://www.hdrinc.com/our-story Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. We believe transportation is more than movement—it’s the foundation of connected, thriving communities. As part of HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to advancing transit, passenger and freight rail, aviation, federal transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring together planners, engineers, architects, construction management staff, environmental, strategic communications, economists, management consultants and specialists across disciplines to solve complex mobility challenges with innovation, technical excellence, and a deep understanding of community needs. Whether you're modernizing aging infrastructure or pioneering next-generation transportation solutions, your contributions will help define the future of mobility. This isn’t just a job—it’s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all employee-owners at HDR, which is the foundation of our collaborative culture that connects employees around the world. In this role we'll count on you to support toll and technology project implementation and procurement efforts across the United States. You will serve as a key partner to the Senior Technology Project Manager and other members of the Toll and Alternative Revenue team by driving day-to-day delivery for assigned workstreams, coordinating with clients and vendors, and producing client-ready work products. This includes: Technical Delivery Provide professional consultation and support client satisfaction while meeting project constraints on scope, schedule and budget. Lead the development of work products such as technical documents or reports, PowerPoint presentations, Visio diagrams, and Excel models. Produce client-ready deliverables that are clear, well-structured, and consistent in terminology and assumptions. Facilitate client and vendor working sessions for assigned work elements, with emphasis on business processes, data processing, and business rules. Develop and maintain end-to-end process maps spanning the toll lifecycle from roadside detection through back-office processing, mailing and enforcement. Translate operational intent, policies, and business rules into clear, testable requirements and acceptance criteria. Develop and maintain traceability from requirements through test cases and test evidence, and prepare client-ready summaries. Define performance metrics and KPI definitions including calculation logic and data quality considerations. Analyze business processes and recommend improvements for efficiency, accuracy and operational performance. Research toll and revenue system trends, technologies, and policies to inform client strategies and recommendations. Data Analysis and Quality Contribute statistical analysis of project data, forecasting, benchmarking, and identification of project resources. Conduct deep data analysis using Excel, Power BI, relational databases, and other tools. Analyze large data sets to identify discrepancies, trends, and opportunities. Support quality assurance reviews and recommend enhancements to deliverables and analytical methods. Task & Project Management Lead tasks and support delivery teams with a high level of quality, including task planning, internal coordination, schedule management, and quality checks. Support general program management contracts for toll-related work elements including implementation planning, procurement support and delivery governance. Maintain issue logs, action trackers, decision records and delivery support artifacts as needed for assigned workstreams. Communicate clearly in writing and in meetings, including concise summaries, decisions, and next steps. Raise risks early and propose options. Business Development Lead or support business development efforts, including writing or reviewing proposals. Identify opportunities and develop relationships with clients to secure contracts and tasks. Engage with the industry through conferences, business development meetings, and demonstrated thought leadership · Light travel, typically a few days per month, depending on client needs is expected. Perform other duties as assigned. Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy, Requirements, Testing, Roadway Pricing, Congestion Pricing, Systems Integration.

Requirements

Bachelor's degree in related field
A minimum of 2 years related experience
An attitude and commitment to being an active participant of our employee-owned culture is a must

Nice To Haves

Bachelor’s degree in Engineering, Computer Science, Information Systems, Data/Analytics, Transportation Planning, Public Policy, Economics, or a related field.
Master's degree.
Experience in the A/E/C industry.
PMP Certification.
Familiarity with tolling roadside systems, back-office systems, and/or customer contact center operations.
Experience supporting procurements, including requirements development, evaluation support, and compliance exhibits.
Ability to handle a wide variety of tasks simultaneously requiring different skill sets.
Ability to adapt to client needs and take on new problem areas with confidence.
Ability to handle complex technical tasks with a can-do approach.
Experience working with or at state DOTs, toll system integrators, planning organizations, or toll / thruway / turnpike / bridge authorities.
Familiarity with tolling policies, technologies, or equipment.
Familiarity with data presentation and analytical tools such as Power BI, Tableau, etc.
Efficient and savvy use of online research tools, including AI-enabled tools, to support analysis and deliverable development.
Strong Microsoft PowerPoint, Word, Project and Visio skills.
Strong analytical skills with the ability to compile and present summary level information.
Ability to obtain, cleanse, merge and analyze data from multiple sources.
Excellent written and communication skills including facilitation of working sessions and presentation of findings to varied audiences.
Excellent interpersonal skills and strong relationship, organizational and follow-up skills.
Self-starter with demonstrated track record of delivering results.
Local candidates preferred.

Responsibilities

Provide professional consultation and support client satisfaction while meeting project constraints on scope, schedule and budget.
Lead the development of work products such as technical documents or reports, PowerPoint presentations, Visio diagrams, and Excel models.
Produce client-ready deliverables that are clear, well-structured, and consistent in terminology and assumptions.
Facilitate client and vendor working sessions for assigned work elements, with emphasis on business processes, data processing, and business rules.
Develop and maintain end-to-end process maps spanning the toll lifecycle from roadside detection through back-office processing, mailing and enforcement.
Translate operational intent, policies, and business rules into clear, testable requirements and acceptance criteria.
Develop and maintain traceability from requirements through test cases and test evidence, and prepare client-ready summaries.
Define performance metrics and KPI definitions including calculation logic and data quality considerations.
Analyze business processes and recommend improvements for efficiency, accuracy and operational performance.
Research toll and revenue system trends, technologies, and policies to inform client strategies and recommendations.
Contribute statistical analysis of project data, forecasting, benchmarking, and identification of project resources.
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools.
Analyze large data sets to identify discrepancies, trends, and opportunities.
Support quality assurance reviews and recommend enhancements to deliverables and analytical methods.
Lead tasks and support delivery teams with a high level of quality, including task planning, internal coordination, schedule management, and quality checks.
Support general program management contracts for toll-related work elements including implementation planning, procurement support and delivery governance.
Maintain issue logs, action trackers, decision records and delivery support artifacts as needed for assigned workstreams.
Communicate clearly in writing and in meetings, including concise summaries, decisions, and next steps.
Raise risks early and propose options.
Lead or support business development efforts, including writing or reviewing proposals.
Identify opportunities and develop relationships with clients to secure contracts and tasks.
Engage with the industry through conferences, business development meetings, and demonstrated thought leadership
Light travel, typically a few days per month, depending on client needs is expected.
Perform other duties as assigned.