Associate Trainee Rental Development Program

Gregory Poole • Raleigh, NC

255d

About The Position

Assist with rental coordination functions while completing the Rental Development Trainee Program. Associates participating in the trainee program will be based in Raleigh but can expect to spend some time traveling outside of the Raleigh area. Current Gregory Poole rental locations include Raleigh, Mebane, Wilmington, Fayetteville, Washington, Sanford, Capital Boulevard, and Jacksonville. This is an exciting career opportunity for recent college graduates interested in starting a career with one of North Carolina's largest private employers. The construction rental business is fast paced; successful rental associates are high energy individuals that have a customer first mentality.

Requirements

• Bachelor's degree from a four-year college or university.
• Basic mechanical and product knowledge is desirable.
• Must be able to work for long periods while seated.
• Must have ability to clearly communicate with customers on the phone or in person.
• Excellent customer relations are a must.
• Required basic level skill with keyboard and Microsoft software, preferably Excel and Word.

Responsibilities

• Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.
• Provides rental customers' price quotes and equipment availability and delivery schedule information.
• Manages or resolves customer's rental complaints and problems to the best customer satisfaction level possible.
• Daily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.
• Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair.
• Assists with telephone collection of past due rental payments.
• Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians.
• Approves some equipment service work orders.
• Maintains current and accurate fleet service records for each unit.
• Coordinates daily transportation of rental equipment.
• Maintains current inventory usage records and ensure accurate and timely billing.
• Expedites customer credit applications in a timely manner allowing them to rent equipment.
• Verifies gate logs ensuring equipment is tracked for inventory security.
• Maintains rental files and contracts (i.e. rental contracts, certificates of insurance, etc.) and periodically purges and prepare them for storage.
• Timely process rental equipment related purchase orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree