Associate, Technology Service Desk/On-Site Support Analyst II

The Bank of New York Mellon • Lake Mary, FL

71d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst II to join our Workplace Technology Support team. This role is primarily on-site, located in Pittsburgh, PA.

Requirements

• Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required.
• 2-5 years of experience in technical and customer-support required.
• Experience in the securities or financial services industry is a plus.
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate are a plus.
• Strong communication and interpersonal skills.
• Ability to troubleshoot a wide range of hardware and software issues.
• Ability to work independently and as part of a team.

Responsibilities

• Provide advanced desktop support for Windows 11 and macOS environments.
• Troubleshoot and resolve issues related to Microsoft 365 applications and services.
• Support mobile devices using Microsoft Intune Company Portal.
• Administer and maintain Active Directory user accounts, group policies, and permissions.
• Utilize SCCM for software deployment, patch management, and system imaging.
• Maintain a strong customer service mindset and ensure timely resolution of support tickets.
• Assist with troubleshooting and support of proprietary and line-of-business applications.

Benefits

• Highly competitive compensation.
• Benefits and wellbeing programs.
• Access to flexible global resources and tools.
• Focus on health and personal resilience.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees