Associate, Technology Service Desk/On-Site Support Analyst II

BNY Mellon • Lake Mary, FL

279d

About The Position

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst II to join our Technology Services Group. This role is in Lake Mary, FL or Pittsburgh, PA. (3 days in office required).

Requirements

• Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required
• 2-5 years of experience in technical and customer-support required
• Experience in the securities or financial services industry is a plus
• Experience using SCCM, Microsoft Windows 11, Remote access and VPN support
• Hardware experience including break fix of laptops and desktops, upgrading of memory, hard drives, system boards and an understanding of PC fundamentals

Nice To Haves

• Microsoft certifications are a plus but not required

Responsibilities

• Manage break fix of hardware (laptops, monitors, mice, keyboards) for BNY associates
• Troubleshoot issues (VPN, slowness, installations), ship equipment per requests and assist associates as required
• Provide support to all IT-related activities and initiatives using established procedures, including guidance and assistance which includes coordination
• Have an intermediate level of troubleshooting knowledge to support the primary products and services used by the end user employee base
• Diagnose and resolve technical hardware and software issues, remote admin tools, Internet connectivity and Microsoft operating systems and office suite
• Contribute to the achievement of team objectives

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools for your life's journey
• Focus on your health, foster your personal resilience, and reach your financial goals
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree