Associate Technical Support Engineer

SPS Commerce • Minneapolis, MN

2d • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: This is a talent pool posting for future opportunities in our Minneapolis, Minnesota office. We welcome your interest and will review applications as roles become available. Estimated Start Date: May 2026 –July 2026 Associate Technical Support Engineer roles at SPS Commerce are designed for individuals who enjoy troubleshooting, learning new technologies, and helping customers resolve technical issues. In this role, you’ll provide product support, investigate system behavior, and collaborate with internal teams to ensure customers receive timely and accurate solutions. You’ll be part of our Customer Support organization and work alongside experienced engineers and support professionals who are invested in your learning and development. While the issues you support may vary, all Associate Technical Support Engineers share the same focus: delivering reliable support, communicating clearly, and building strong technical problem-solving skills.

Requirements

• Bachelor’s degree in a relevant field or equivalent work experience
• Strong interest in technical support and learning new technologies
• Problem-solving and critical-thinking skills
• Clear written and verbal communication skills
• Ability to adapt to shifting priorities in a fast-paced environment
• Willingness to learn from experienced teammates and mentors
• Candidates must be currently authorized to work in the United States on a permanent, unrestricted basis. The company does not sponsor employment visas for this role, now or in the future.

Nice To Haves

• Exposure to SaaS customer support or technical support environments
• Familiarity with customer support or ticketing tools such as Salesforce, Atlassian, or similar platforms
• Basic understanding of supply chain concepts, XML, or EDI formats (X12, EDIFACT)
• Familiarity with data transmission methods such as FTP, AS2, or VAN
• Exposure to ERP systems such as NetSuite, QuickBooks, or Acumatica

Responsibilities

• Provide product and technical support to customers through multiple communication channels
• Assess, troubleshoot, and resolve basic product and system issues in a timely manner
• Use internal tools to investigate system behavior, monitor updates, and support account administration
• Document customer interactions, findings, and resolution steps clearly and accurately
• Collaborate with teammates and cross-functional partners to escalate and resolve issues as needed
• Communicate proactively with customers to provide updates and ensure issues are resolved

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level