Associate Technical Support Engineer (Knowledge of Aspen Simulation Software)

Aspen Technology•Houston, TX

About The Position

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Aspen Technology is seeking a Technical Support Engineer to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing. Your Impact Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed. Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products. Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better. Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge. Develop and maintain Engineering training course materials and curriculum to include newly released functionality. Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill. Author white paper solution articles for publication to the user community through our support web knowledge base. Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international. What You'll Need Bachelor’s, Master’s or Ph.D. in Chemical Engineering Experience with process modeling, simulation tools (Aspen Plus/ Aspen HYSYS etc.) is preferred. Entry level to 2yrs of experience. Hands-on problem-solving skills with a drive to deliver quality work Excellent communication, interpersonal and customer relationship skills Be able to work well in diverse teams composed of people with varied backgrounds Demonstrated ability to convey complex information in a clear and concise manner AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [email protected]. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS

Requirements

Bachelor’s, Master’s or Ph.D. in Chemical Engineering
Experience with process modeling, simulation tools (Aspen Plus/ Aspen HYSYS etc.) is preferred.
Entry level to 2yrs of experience.
Hands-on problem-solving skills with a drive to deliver quality work
Excellent communication, interpersonal and customer relationship skills
Be able to work well in diverse teams composed of people with varied backgrounds
Demonstrated ability to convey complex information in a clear and concise manner

Responsibilities

Solving customer technical support problems with our Engineering software via telephone/web
Delivering high quality training on our Engineering product line
Pre-sales support to win new customers
Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems.
Provide specific recommendations to the customers on how to achieve more business value from our products.
Drive improvement in our Engineering software.
Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team
Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge.
Develop and maintain Engineering training course materials and curriculum to include newly released functionality.
Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill.
Author white paper solution articles for publication to the user community through our support web knowledge base.
Travel to customer sites if required.